Help

Please read the following information before proceeding.

Complaint
Your item is defective or damaged? We are sorry. In order to check your complaint, we kindly ask you not to return the item yet, but to contact us first. We want to process your request as quickly and easily as possible. You can help us by providing us with the following information: Order number, a short description of the defect and how it occurred, as well as a photo showing the defect..
What are the shipping costs?
For each order we charge a flat rate of 5.95 Euro for packaging and shipping.
How does a complaint work?
In the event of a complaint or return, please always contact info@vip-shisha.de
Can I pay for tobacco products with PayPal?
No. This is forbidden according to PayPal – AGB.
Can my order be changed or supplemented at a later date??
Our order handling processes are automated to ensure fast delivery. Write us a short email or give us a call.
Which delivery service does my order come with?
All deliveries are shipped with DHL or Hermes. Shipping to Packstation is not possible. DHL also delivers your parcel on Saturdays.

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